Frequently Asked Questions

Everything you need to know about your Peluva experience.

How do I find my perfect fit?

We recommend checking our detailed Size Guide located on each product page. Our footwear is designed to follow the natural shape of your foot, so if you are between sizes, we generally suggest sizing up for the most comfortable fit.

What is your return and exchange policy?

We want you to love your purchase. If you are not completely satisfied, we offer free returns and exchanges on all unworn items in their original packaging within 30 days of delivery.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.

What materials are used in Peluva products?

We prioritize both comfort and sustainability. Our collections feature premium, breathable fabrics and high-quality outsoles designed for durability and a natural range of motion.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to more countries in the near future.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.